I'm starting to get some questions about the item loss that a few are experiencing. To be honest, there's no official word about it that's come down yet, but I suggest being proactive. And here's the best way to be proactive: Establish a ticket with support.
How do I do that, Friendly?
It's easy! Log in over at the Wizard101 website and do this:
I've actually talked through a little bit about working with customer support before. That link may have some additional information you might like to see.
So, I do feel sorry for you because I know it's not fun to lose a few crown items that you've paid good money for (believe me I know). Just get your support ticket in and see if you can get some help with your account. That's the best advice I can give at this point.