Friday, June 11, 2010

Wizard101 Item Reimbursement Message

Here it is! News from the top, folks! It looks like anyone that went through the agony of lost information will now be shown some customer care.


Thank you for your patience. We have researched last weekend’s operational issues and gone to great lengths to resolve them.

We have identified all characters that were affected and will soon be initiating a reimbursement process for all lost items. We believe this will resolve all outstanding character issues, and in the case that we are not able to exactly match any data that was lost, we will err on the side of caution and offer Crowns as compensation to both paying customers and to our Free to Play users who were affected.

We hope and trust you will find this to be a satisfactory resolution, and will continue to play and enjoy Wizard101.

On behalf of KingsIsle, please accept our sincere apology for this service interruption and know that we are doing everything we can to ensure that it never happens again. We value your time and continued support of our game, and hope that you and your family will continue to be a part of the growing Wizard101 community.

Thank you,

J. Todd Coleman
Director, Wizard101
KingsIsle Entertainment, Inc.


Update! The reimbursement process is complete!
All those compensated also received an email with more details. If you did not sign up with a valid email address, you cannot receive communications from Wizard101.


As y'all get reimbursed, I'd be happy to know how it turns out for you!

Happy Dueling!


P said...

Wait, what?

Blaze Silverfist said...

Friendly, I'm happy to tell you that everything is going to be ok. Check this out from the e-mail I got:

"A few things to note about the reinstatement process:

All missing service items (booster packs, elixirs, henchmen, seamstress, and 2nd chance chests) purchased during the weekend will be refunded at 200% of the purchase price in Crowns.
Any House deeds purchased for Crowns will be refunded. Houses purchased with gold are also being refunded in Crowns.
All recovered items will be placed into your character’s bank. If an item was questionable for any reason, we opted to simply duplicate it and give you a second copy. Feel free to sell these for gold, or give them to other characters on your account.
If more than one Wizard on your account was affected, please be sure to check all banks to ensure that you have received everything that was lost. Your bank(s) may be very, very full. At your first opportunity, please review it and move items if needed.
If you have a missing quest, please return to the original quest giver and accept the quest again.
We did the best that we could to recover all progress from our backup system, but some experience and quest completion progress may have been irretrievably lost. In the most extreme cases, we were not able to recover some newly created, low-level Wizards (typically lower than 5th level). We are continuing to look into this issue, and will provide further retrievals where technically possible.
As a gesture of apology and a thank you for your patience this week, we will also place a special egg in your backpack (or bank, if your backpack is full) which will hatch into a rare FireBat pet.
Additionally, we have credited each affected account with 2,500 Crowns in addition to any that you may have purchased. This credit is being extended to free-to-play users as well as paying customers. "

Awesome huh? So I'm getting a bunch of crowns, AND a rare pet that I'm sure Samantha Unicornsong will be proud to show off.

I hope all is well with your wizards too.


Magical Myther said...

hey friendly-
hi, since i cannot find your email i have decided to leave a comment on the most recent blog post!
If you ever have too many questions, please know that i would be happy to help you out!

The Magical Myther

P said...

i got a free firebat pet

Dalton said...

Can you please put up the list of all the pets and where to get them because some master lists i come across have missing pets?

shadowfist said...

I just logged in and all restitution has been made as promised. Free crowns, free pet; even replication of a couple of gear items, restored pet XP and a boat-load of snacks. KI totally rocked this one. When you fail your paying customers, THIS is what you do. Corporate America, take note!

Way to make it right, KI. Mega-kudos.

Stingite said...

KI couldn't restore my character :(
. Can you keep us updated on the topis for the people who did not get restored?