Here it is! News from the top, folks! It looks like anyone that went through the agony of lost information will now be shown some customer care.
Thank you for your patience. We have researched last weekend’s operational issues and gone to great lengths to resolve them.
We have identified all characters that were affected and will soon be initiating a reimbursement process for all lost items. We believe this will resolve all outstanding character issues, and in the case that we are not able to exactly match any data that was lost, we will err on the side of caution and offer Crowns as compensation to both paying customers and to our Free to Play users who were affected.
We hope and trust you will find this to be a satisfactory resolution, and will continue to play and enjoy Wizard101.
On behalf of KingsIsle, please accept our sincere apology for this service interruption and know that we are doing everything we can to ensure that it never happens again. We value your time and continued support of our game, and hope that you and your family will continue to be a part of the growing Wizard101 community.
J. Todd Coleman
KingsIsle Entertainment, Inc.
Update! The reimbursement process is complete!
All those compensated also received an email with more details. If you did not sign up with a valid email address, you cannot receive communications from Wizard101.
As y'all get reimbursed, I'd be happy to know how it turns out for you!
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